Privacy Policy – Omni by Evolvetech
Effective Date: Jan 1 2025
Last Updated: March 30 2025Evolvetech SRL. (“we”, “our”, or “us”) operates the Omni omnichannel communication platform (https://omni.evolvetech.pro), enabling businesses to manage customer engagement across messaging channels including WhatsApp, SMS, email, and others.This Privacy Policy explains how we collect, use, store, and protect personal and platform-related data, particularly as it relates to the use of WhatsApp Business API and Meta services, in compliance with applicable regulations and Meta’s Platform Terms.
Last Updated: March 30 2025Evolvetech SRL. (“we”, “our”, or “us”) operates the Omni omnichannel communication platform (https://omni.evolvetech.pro), enabling businesses to manage customer engagement across messaging channels including WhatsApp, SMS, email, and others.This Privacy Policy explains how we collect, use, store, and protect personal and platform-related data, particularly as it relates to the use of WhatsApp Business API and Meta services, in compliance with applicable regulations and Meta’s Platform Terms.
1. Information We Collect
We may collect or process the following types of data:
We may collect or process the following types of data:
- Business account information (e.g., name, company, email, phone number)
- WhatsApp Business Account data and phone numbers
- Message metadata (timestamps, delivery/read status)
- Media files exchanged via messaging (images, documents, etc.)
- Customer support interactions submitted via our Jira ticketing system
We do not access or store end-user message content unless explicitly authorized by the client for support or technical reasons.
2. How We Use Data
We use collected information to:
We use collected information to:
- Enable and facilitate messaging via WhatsApp and other channels
- Manage client accounts and WhatsApp Business Assets (e.g., templates, QR codes)
- Provide analytics and service performance metrics
- Ensure platform security and improve product features
- Fulfill legal obligations and support Meta’s Platform Terms
We only process Platform Data as required to provide the services requested by our clients.
3. Sharing of Information
We do not sell or rent your information. We may share data with:
We do not sell or rent your information. We may share data with:
- Meta (Facebook/WhatsApp) for platform operation compliance
- Third-party platforms authorized by the client (e.g., CRMs)
- Legal authorities if required by law
All third-party sharing follows strict contractual and security standards.
4. Data Security
Our platform (cloud version) is hosted on Amazon Web Services (AWS) with encryption in transit (SSL/TLS) and at rest. Access is role-based and monitored. Clients using the on-premise version are responsible for their own infrastructure security.
Our platform (cloud version) is hosted on Amazon Web Services (AWS) with encryption in transit (SSL/TLS) and at rest. Access is role-based and monitored. Clients using the on-premise version are responsible for their own infrastructure security.
5. User Rights
As an end user or client, you have the right to:
As an end user or client, you have the right to:
- Access or request a copy of your data
- Request data correction or deletion
- Withdraw consent where applicable
- Contact us regarding privacy concerns
To exercise your rights, please email privacy@evolvetech.pro.
6. Contact
If you have any questions regarding this Privacy Policy:
Evolvetech SRL.
If you have any questions regarding this Privacy Policy:
Evolvetech SRL.