Privacy Policy
12evolve Tech LLC
Evolve Tech is a trademark of 12evolve Tech LLC (USA) and Evolve Tech SRL (Argentina). Services in Argentina may be contracted through Evolve Tech SRL.
Contents
Last Updated: May 29, 2026
1. Introduction
Welcome to Evolve Tech (12evolve Tech LLC). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.
Services in Argentina may be contracted through Evolve Tech SRL.
This Privacy Policy explains our practices regarding the collection and use of information through our website, applications, and services. By accessing or using our services, you agree to the terms of this policy.
Our services include multi-channel customer communication and messaging across platforms such as Facebook Messenger, Instagram Direct, WhatsApp, SMS, email, and voice, as well as transactional authentication messages (OTP).
Our Role: Controller vs. Processor
This policy applies to communication services operated by Evolve Tech on behalf of the businesses that use them ("clients"). Where we process the personal data of a client's customers (end users), the client is the data controller and Evolve Tech acts as a data processor on the client's behalf. Where we process data of client account holders or our own operational data, Evolve Tech is the data controller.
2. Information We Collect
Personal Information You Provide
- Account Information: Name, email address, phone number, company name, address, and other contact details
- Authentication Data: Username, password, security questions, and other authentication credentials
- Contact Center Data: Call recordings, messages, chat transcripts, customer notes, and interaction history
- Billing Information: Payment methods, billing address, invoicing preferences (NOT credit card details; we use secure third-party processors)
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, clicks, and navigation patterns
- Device Information: Browser type, operating system, device model, IP address, and unique identifiers
- Communication Metadata: Message timestamps, sender/receiver information, delivery status, and interaction logs
- Location Data: Approximate location derived from IP address (not precise GPS)
Meta Platform Data (Instagram, Messenger, WhatsApp)
- Platform User IDs: Instagram Scoped IDs, Page-Scoped IDs (Messenger), and WhatsApp IDs
- Profile Data: Display names and profile pictures as provided by Meta platforms
- Message Content: Text, images, videos, audio, documents, and other attachments
- Interaction Metadata: Timestamps, delivery/read status, and platform-assigned message IDs
SMS & Mobile Communications
- Mobile Number: Only if you opt-in to SMS communications
- SMS Content & Metadata: Messages sent and received, timestamps, delivery status, and opt-in/opt-out preferences
- Consent Records: Date/time of opt-in, language preference, and opt-out requests
3. How We Use Your Information
- Service Delivery: Provide, maintain, and improve our contact center platform
- Account Management: Create and manage your account, verify identity, and authenticate users
- Communications: Send service announcements, support messages, billing notifications
- Compliance & Legal: Comply with legal obligations, enforce agreements, and prevent fraud
- Analytics: Analyze usage patterns to improve features, performance, and user experience
- Support: Respond to inquiries, troubleshoot issues, and provide customer service
- Marketing: Send promotional content (with your consent only)
Authentication Messages (OTP)
One-time passwords are time-sensitive and generated for authentication only. We use them to deliver user-requested authentication messages. OTP values are not stored beyond the minimum time required for verification.
4. SMS & Mobile Data Privacy
If you provide your phone number to Evolve Tech, you may receive SMS messages related to your account, service updates, support notifications, billing reminders, appointment confirmations, product and service announcements, or other customer care communications.
Message frequency varies depending on your interactions with our services, but is typically 1–5 messages per month. Message and data rates may apply.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@evolvetech.pro.
Evolve Tech does not share, sell, or rent SMS consent or phone numbers to third parties or affiliates for marketing purposes.
Mobile Number Security
- Mobile numbers are encrypted and stored securely
- Access is limited to authorized personnel and systems
- Numbers are never shared with third parties except as legally required
- We comply with TCPA, GDPR, CCPA, and 10DLC regulations
5. Meta Platform Data (Instagram, Facebook Messenger & WhatsApp)
Our platform integrates with Meta's services to enable businesses to communicate with their customers. This section describes how we handle data received through these integrations, in compliance with the Meta Platform Terms and Meta Developer Policies.
Data Obtained Through Meta Graph API & Webhooks
When a client connects a Facebook Page or Instagram Business Account to our services, and an end user messages that Page or account, we receive data through the Meta Graph API and webhooks. We use this data solely to operate the customer messaging function on the client's behalf: to receive inbound messages, to map connected Pages and Instagram Business Accounts to the correct client, and to send agent replies within the platform's standard 24-hour customer service window. We do not use Meta Platform data for advertising, profiling, or resale, and we comply with the Meta Platform Terms and Developer Policies.
IMPORTANT: Meta Platform Data Is Strictly Protected
Data received through Meta Platform integrations is used exclusively to support messaging features. We will NEVER sell, license, rent, or share Meta Platform Data with third parties, data brokers, advertisers, or analytics providers.
How We Use Meta Platform Data
- Message Delivery: Routing inbound messages to the appropriate agent or queue
- Conversation Management: Displaying conversation history for contextual support
- Contact Identification: Linking messages from the same end-user across sessions
- Workflow Automation: Triggering automated responses and routing rules
- Analytics & Reporting: Generating aggregate, anonymized statistics (never individual user profiles)
Prohibited Uses of Meta Platform Data
- Build user profiles for advertising or marketing purposes
- Sell, license, or transfer Meta Platform Data to any third party
- Combine Meta data with other sources for enhanced profiles
- Use data for surveillance, discrimination, or eligibility determinations
- Re-identify or de-anonymize anonymized Meta data
- Send unsolicited promotional content outside permitted messaging windows
- Share data with data brokers, ad networks, or lead generation services
Meta Platform Data Retention
- Active Conversations: Retained while active and per administrator configuration (typically 90–365 days)
- Closed Conversations: Retained per configured retention policy, then securely deleted or anonymized
- Upon Request: Promptly deleted when requested by end-user, business, or Meta
- Account Termination: All Meta Platform Data deleted within 30 days of account closure
6. Data Deletion & Your Right to Be Forgotten
In compliance with Meta Platform Terms (Section 3.d), GDPR, CCPA, and other applicable data protection laws, we provide clear mechanisms to request the deletion of your data.
How to Request Data Deletion
- Email: Send a request to privacy@evolvetech.pro with "Data Deletion Request" in the subject line
- Data Deletion Callback: If you connected via Facebook Login or Instagram, initiate a deletion request directly from your Facebook or Instagram settings under "Apps and Websites"
- In-App Request: Contact your account administrator to submit a deletion request
Deletion Timeline
- Meta Platform Data: Deleted within 30 days
- Account Data: Deleted within 30 days of account closure
- Backup Systems: Purged within 90 days
We may retain limited data beyond the deletion timeline when required by law (e.g., TCPA consent records for 4 years). You will receive a confirmation with a reference number and estimated completion date.
7. Sharing & Disclosure
We Do NOT Share Your Mobile Data
We will never sell, rent, lease, or share your mobile phone number or SMS consent data with data brokers, third-party advertisers, unaffiliated business partners, or any party for promotional purposes.
We May Share Information In Limited Cases
- Service Providers: Vendors who process data on our behalf under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government request
- Safety & Fraud: To protect against fraud, security threats, or illegal activity
- Business Transfer: In the event of merger, acquisition, or asset sale
Infrastructure & Sub-Processors
- Platform Providers: Messages are delivered through the relevant platform providers, including Meta's Messenger, Instagram, and WhatsApp Business platforms (under Meta's applicable policies), and SMS and email providers for those channels.
- Cloud Hosting: Our infrastructure is hosted on Amazon Web Services (AWS) in the United States. Message attachments are stored in Amazon S3.
- AI Providers: Where a client enables AI-assisted features, message text may be transmitted to AI model providers solely to generate the requested output.
We do not sell, rent, or share personal data with third parties for their own marketing purposes.
8. Data Retention
- Account Data: Retained for the duration of your account and as required by law
- Call/Message Recordings: Retained per your configuration, typically 90-365 days
- SMS Consent Records: Retained for at least 4 years (TCPA compliance)
- Logs & Analytics: Retained for 12 months unless extended for legal or security reasons
- Upon Deletion: Personal data securely deleted or anonymized within 30 days of account closure
9. Security
We implement industry-standard security measures:
- End-to-end encryption for sensitive data
- TLS/SSL encryption for data in transit
- Role-based access control and authentication
- Regular security audits and penetration testing
- Secure password storage using bcrypt hashing
- Two-factor authentication (2FA) available
- Comprehensive logging and monitoring
Important: While we strive to protect your data, no system is completely secure. We encourage you to use strong passwords and notify us immediately of any unauthorized access.
10. Your Rights
General Rights
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your data (subject to legal holds)
- Portability: Export your data in machine-readable format
- Withdraw Consent: Opt-out of non-essential processing
SMS-Specific Rights
- Opt-Out Anytime: Text STOP to unsubscribe
- Consent Withdrawal: Update your preferences in account settings
- Request Deletion: Ask us to delete your opt-in record and SMS history
- Transparency: View your SMS communication history and consent date
11. Contact Us
12evolve Tech LLC
📧 General: info@evolvetech.pro
📧 Privacy & Data Deletion: privacy@evolvetech.pro
📞 +1 786 661-1887
🌐 evolvetech.pro
For data requests, include "Privacy Request" or "Data Deletion Request" in the subject line along with your account email or platform user ID.
Policy Changes
We may update this Privacy Policy from time to time. Changes will be effective when posted with an updated "Last Updated" date. Continued use constitutes acceptance.
Compliance
This Privacy Policy complies with GDPR, CCPA, TCPA, 10DLC regulations, and Meta Platform Terms. We are committed to protecting your privacy across all communication channels.
Contact
12evolve Tech LLC
800 SE 4th Ave. Ste 136, Hallandale Beach, FL 33009, USA
© 2026 12evolve Tech LLC. All rights reserved.
Evolve Tech is a trademark of 12evolve Tech LLC (USA) and Evolve Tech SRL (Argentina).
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