Privacy Policy

Last updated: May 29, 2026

This Privacy Policy explains how Evolve Tech ("we", "us", "our") collects, uses, and protects information when providing communication services. These services include multi-channel customer communication and messaging across platforms such as Facebook Messenger, Instagram Direct, WhatsApp, SMS, email, and voice, as well as transactional authentication messages (OTP).

1. Scope

This policy applies to communication services operated by Evolve Tech on behalf of the businesses that use them ("clients"). Where we process the personal data of a client's customers (end users), the client is the data controller and Evolve Tech acts as a data processor on the client's behalf. Where we process data of client account holders or our own operational data, Evolve Tech is the data controller.

2. Information We Process

Platform identifiers used to route and deliver messages: phone number (international format), email address, and platform-scoped user IDs (such as a Facebook or Instagram user ID).
Message content exchanged between an end user and a client business (text, images, audio, video, documents).
Contact attributes such as display name or username, where the platform provides them.
Message metadata such as message ID and delivery status.
Technical logs required for security and troubleshooting.

3. OTP Handling

One-time passwords are time-sensitive and generated for authentication only. OTP values are not stored beyond the minimum time required for verification.

4. Use of Information

To deliver inbound customer messages to the correct client inbox and route them to agents.
To send agent-authored replies to end users within the applicable platform messaging window.
To deliver user-requested authentication messages.
To prevent fraud, abuse, and unauthorized access.
To maintain reliability and comply with legal obligations.

5. Data Obtained Through Meta Platforms

When a client connects a Facebook Page or Instagram Business Account to our services, and an end user messages that Page or account, we receive data through the Meta Graph API and webhooks. We use this data solely to operate the customer messaging function on the client's behalf: to receive inbound messages, to map connected Pages and Instagram Business Accounts to the correct client, and to send agent replies within the platform's standard 24-hour customer service window. We do not use Meta Platform data for advertising, profiling, or resale, and we comply with the Meta Platform Terms and Developer Policies.

6. Third Parties

Messages are delivered through the relevant platform providers, including Meta's Messenger, Instagram, and WhatsApp Business platforms, under Meta's applicable policies, and SMS and email providers for those channels.
Our infrastructure is hosted on Amazon Web Services (AWS) in the United States. Message attachments are stored in Amazon S3.
Where a client enables AI-assisted features, message text may be transmitted to AI model providers solely to generate the requested output.

We do not sell, rent, or share personal data with third parties for their own marketing purposes.

7. Data Retention

Personal data is retained only as long as necessary for operational, security, or legal purposes, or for as long as the client maintains an active relationship with the end user. End users may request deletion at any time (see Section 9).

8. SMS Communications

If you provide your phone number to Evolve Tech, you may receive SMS messages related to your account, service updates, support notifications, or other customer care communications.

Message frequency varies depending on your interactions with our services. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@evolvetech.pro.

Evolve Tech does not share, sell, or rent SMS consent or phone numbers to third parties or affiliates for marketing purposes.

9. Deletion of Your Data

End users who have messaged a business through Facebook Messenger or Instagram Direct can request deletion of their data. Instructions, including the automatic deletion triggered when you remove the app from your Facebook settings, are published at evolvetech.pro/data-deletion-instructions. You may also request deletion by emailing privacy@evolvetech.pro.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. Residents of California (CCPA/CPRA) and of the European Economic Area and United Kingdom (GDPR) have specific statutory rights. To exercise these rights, contact privacy@evolvetech.pro.

11. Contact

For questions or privacy requests, contact us at privacy@evolvetech.pro.