Data Deletion Instructions

12evolve Tech LLC

Evolve Tech is a trademark of 12evolve Tech LLC (USA) and Evolve Tech SRL (Argentina). Services in Argentina may be contracted through Evolve Tech SRL.

Contents

• 1. Who Can Request Deletion
• 2. How to Request Deletion
• 3. What We Delete
• 4. What We Do Not Delete Automatically
• 5. Check the Status of a Request
• 6. Contact

Last Updated: May 29, 2026

Evolve Tech provides multi-channel communication services used by businesses ("clients") to communicate with their customers through Facebook Messenger, Instagram Direct, WhatsApp, and other channels. This page explains how end users can request deletion of their personal data from our systems.

1. Who Can Request Deletion

If you have sent a message to a business through Facebook Messenger or Instagram Direct, and that business uses Evolve Tech to manage its communications, we may have stored your messages, contact identifiers, and any media you sent. You can request deletion of this data at any time.

2. How to Request Deletion

Option 1 — Through Facebook Settings (automatic)

If you disconnect the Evolve Tech app from your Facebook account, Meta will automatically notify us and we will begin the deletion process:

1. Go to Facebook Settings → Apps and Websites.
2. Locate Evolve Tech in the list of connected apps.
3. Click Remove and confirm.

Within a few minutes, our systems receive a deletion callback from Meta, and you receive a confirmation code to track the request.

Option 2 — Direct Request

Email privacy@evolvetech.pro with your Facebook or Instagram username and a brief statement requesting deletion. We respond within 5 business days and complete deletion within 30 days, in line with Meta Platform Terms.

For requests related to WhatsApp, SMS, email, or voice, include the phone number used (in international format) and any relevant reference ID, if available. We may request additional information to verify your identity and protect accounts.

3. What We Delete

• Your message content (text, images, audio, video, documents) exchanged with the business via Messenger and Instagram Direct.
• Your Meta-provided identifiers stored against your contact record.
• Media attachments stored in our cloud storage (Amazon S3).
• The conversation records linking your messages to the business's inbox.

4. What We Do Not Delete Automatically

• Anonymized aggregate data containing no personally identifiable information.
• Records we are legally required to retain (such as security audit logs).
• Data exchanged through channels other than Messenger and Instagram. For WhatsApp, email, SMS, or voice, include those in your email request to privacy@evolvetech.pro.

5. Check the Status of a Request

If you used Option 1 and received a confirmation code, check the status at any time at: